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inconsistent autopayments

soweller8
Great Neighbour / Super Voisin

For the past three months my  autopayments on my credit card statements are inconsistent. They vary from around 37$ (what its supposed to be) to 39$ to 41$ even though on my payments on the public mobile app they always add up to 37$. Where are these random variances coming from? 

 

Any help is appreciated 🙂

4 REPLIES 4

soweller8
Great Neighbour / Super Voisin

thank you i think this is what it is! 🙂 

closng
Deputy Mayor / Adjoint au Maire

Assuming you have autopay rewards, typically the first 3 months of services will result in an inconsistent invoice due to the timing on when the autopay rewards gets applied:

 

1. First month does not include autopay rewards

2. Second month includes both 1st (catch-up from 1st month) / 2nd month's autopay reward

3. Third month includes correct autopay reward (onwards will be consistent from this point)

 

A screenshot of the payment table fro your account (without any personnal information) would help to answer you!

Luddite
Oracle
Oracle

What is your plan? Is it 30 or 90 day?

When did you join?

Have you considered taxes?

Is autopyay ON?


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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