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Great Neighbour / Super Voisin

im having trouble putting minutes

I cant put minutes on my phone

 


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Mayor / Maire

Re: im having trouble putting minutes


@Tyonne79 wrote:

I cant put minutes on my phone

 


Make sure you have $$ in Available Funds, then Purchase Add-ons. Select the add-on you wanted.

View solution in original post


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Mayor / Maire

Re: im having trouble putting minutes


@Tyonne79 wrote:

I cant put minutes on my phone

 


@Tyonne79 hi buying an add on is a 2 step process first you put the money in your account and then go back and buy your add on

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Mayor / Maire

Re: im having trouble putting minutes


@Tyonne79 wrote:

I cant put minutes on my phone

 


Make sure you have $$ in Available Funds, then Purchase Add-ons. Select the add-on you wanted.

View solution in original post

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Great Neighbour / Super Voisin

Re: im having trouble putting minutes

I put $20 dollars credit on my phone but I still can't make or receive calls

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Retired Oracle / Oracle Retraité

Re: im having trouble putting minutes


@Vexcoustomer wrote:

I put $20 dollars credit on my phone but I still can't make or receive calls


Having credit on your accoount doesn't allow phone calls. There are no pay-per-use charges at Public Mobile. You'll need to purchase a long distance minutes (that can also be used for loca calls) add-on.

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Mayor / Maire

Re: im having trouble putting minutes

@Vexcoustomer login to your self serve and click the "plans and add-ons" tab and select the $5/500 min Canada wide to reactivate your calling min

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