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Good Citizen / Bon Citoyen

i think i am bwing wrongfully billed

i am on a 90$ / 3 month plan, minus autopay, and refer a friend bonus, i am down to 81$ for 3 months

got charged 63.84$, so i want to get someone to tell me whatis that charge ?

@Moderator_Team 

can someone contact me so we can talk about it :-)

my account is xxxxxxxxxxxxxx

 

Edit:  Account information redacted by will13am.  Please do not post personal information in the public forum.

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Deputy Mayor / Adjoint au Maire

Re: i think i am bwing wrongfully billed

Please click 3 dots on right of your post and edit your personal information. (Account number) as it is visible for everyone to see.

 

The charge is this on your credit card statement or public mobile transaction history? If on CC have you ensured the charge was from Public Mobile and not another company?

 

To reach mods to investigate see pic below.Simon.JPG

 

Oracle

Re: i think i am bwing wrongfully billed

@simonguillot, before contacting the moderator team as suggested, take a look at the payment history for an explanation of charges.  If you want, you can post a screen cap with personal information blanked out and the community can assist with sorting out the numbers. 

Good Citizen / Bon Citoyen

Re: i think i am bwing wrongfully billed

Check if you used extra data or long distance calling that is maybe why you got charged 

Mayor / Maire

Re: i think i am bwing wrongfully billed

@Raf414Your scenario seems unlikely given the OP would have to consciously use the 2 step process to purchase extra add ons. There is no overages for data and long distance at Public Mobile. If you didn't purchase items, you don't use those items.

Good Citizen / Bon Citoyen

Re: i think i am bwing wrongfully billed

thank you all for the suggestions

plan is 81$ / 3 months

unlimited talk and text in canada... only

as everyone know ./..according to plan ... no long  distance possible and no trips was made to the us

 

plan has no data and no addons

 

also i am the only one who has access to the login and can change plan and nothing was changed

 

Good Citizen / Bon Citoyen

Re: i think i am bwing wrongfully billed

also

charge is on credit card

but cannot find the charged amount on Public mobile website

Good Citizen / Bon Citoyen

Re: i think i am bwing wrongfully billed

could a @Moderator_Team  PM me so we can find out what is this stupid @@$#$@ charge of  63.84$

it should not be that hard right ???

 

Public Mobile ... you get what you pay for ... not that much :-D

Oracle

Re: i think i am bwing wrongfully billed

@simonguillot  as suggested post some screenshots of plan over iew and payment histories.  If you want moderator help you need to submit a ticket vis the ChatBot. They typically don't reply to threads

 

The best way to contact moderators is to use the ChatBot SIMon (the green ? on bottom of screen). Typing "submit ticket" then clicking on "contact us", is the quickest way I have found to get to the submit ticket for moderator assistance form.