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how to know thhat new plan will activate for next next cycle

CireYorEtihw
Great Neighbour / Super Voisin

my $10 plan is not finished yet

i put extra money into my account

i picked $25 upgrade plan

 

but how do i know it will activate for next

6 REPLIES 6

Anonymous
Not applicable

@sunflowershine wrote:

@RobertQc wrote:

@CireYorEtihw wrote:

my $10 plan is not finished yet

i put extra money into my account

i picked $25 upgrade plan

 

but how do i know it will activate for next


@CireYorEtihw  Did you pick "change at next renewal" ?

 

If so, it will switch over at your renewal date in self serve.


I made the change of my plan as "change at next renewal". It didn't do so as requested. I luckily checked my account and found out that my account was "inactive". I have to select to change the plan on my renewal date manually. Good to double check on the date of renewal. 


I don't quite understand what all you're trying to say here. If your plan is in suspension, then you can change plan immediately, then pay up, and it'll start anew with the new plan and new date.

sunflowershine
Deputy Mayor / Adjoint au Maire

@RobertQc wrote:

@CireYorEtihw wrote:

my $10 plan is not finished yet

i put extra money into my account

i picked $25 upgrade plan

 

but how do i know it will activate for next


@CireYorEtihw  Did you pick "change at next renewal" ?

 

If so, it will switch over at your renewal date in self serve.


I made the change of my plan as "change at next renewal". It didn't do so as requested. I luckily checked my account and found out that my account was "inactive". I have to select to change the plan on my renewal date manually. Good to double check on the date of renewal. 

CireYorEtihw
Great Neighbour / Super Voisin

yes ... thanks .. others gave me answer ...

will13am
Oracle
Oracle

@CireYorEtihw, if you selected a new plan to be changed on the next renewal, you will see on the change base plan tab, new plan box, the plan that you have selected for the next renewal. 

RobertQc
Mayor / Maire

 


@CireYorEtihw wrote:

 

 

but how do i know it will activate for next


If you want to confirm its set up, go into self serve, click change plan again (but dont change plan) and look at the bottom "FUTURE DATED PLAN CHANGES"

 

change.png

RobertQc
Mayor / Maire

@CireYorEtihw wrote:

my $10 plan is not finished yet

i put extra money into my account

i picked $25 upgrade plan

 

but how do i know it will activate for next


@CireYorEtihw  Did you pick "change at next renewal" ?

 

If so, it will switch over at your renewal date in self serve.

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