having trouble

[amypollard]

i sat up public mobile and once i checked my account i noticed that 2 payments came out and wasn't to pleased to see that and i noticed that there is no minutes and data on my phone

[GinYVR]

@amypollard Can you provide some screenshots of your account? we are all just normal users here and don't have access to your account information. One scenario is you might have just added money to your account and didn't use it to purchase a plan?

[hycm53]

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@amypollard wrote:

i sat up public mobile and once i checked my account i noticed that 2 payments came out and wasn't to pleased to see that and i noticed that there is no minutes and data on my phone

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Log in your account, click my plan and will show up your plan details included minutes and data.

[geopublic]

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@amypollard wrote:

i sat up public mobile and once i checked my account i noticed that 2 payments came out and wasn't to pleased to see that and i noticed that there is no minutes and data on my phone

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@amypollard  What plan are you on?

[Triguy]

When you log into your self serve account is it showing active ?

To inquire about a refund, contact a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It can take 48-72 hours for a response depending on workload.

[Lar]

Anything to do with your account you will need to contact the moderators with this link. Wait times for a reply can be a day to days.   Cheers

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437