@Kaushik wrote:
Last month i had 35$ plan which due on 28th jan 2020 and i have done this payment through a 40$ voucher. I have 5$ balance. After my plan got due i need to do another recharge but i wanted to change the plan So i changed the plan to 40$ and done the payment. Public mobile debited 80$ from my account including tax by adding two plan one of 35$ and other of 40$. i only need 40$ plan and rest amount i need it back.
It sounds like you did an immediate plan change. In this scenario the full plan cost of the new plan gets charged immediately without any refunds for any unused parts of the previous plan (whether you had that for a few hours or 28days).
What you should have done: Schedule a plan change for your next renewal date, ideally a couple of days before the end of your last plan cycle (remember it's 30 days, not a month!). The system would have made the plan change automatically without any loss of funds.
As indicated above, you can try and ask for a refund by contacting the moderator team. Since this is a prepaid carrier and the ToS state that there are no refunds, they don't have an obligation to help you out, so be nice!
