I am having issues paying for my monthly plan. The debit card I am using expires in 2025 and the option only goes as far as 2024. I am hoping to get this resolved asap as my plan is due in 2 days
Yes, this is frustrating as heck with the limited payment options available and then those few payment types that are accepted can't even be admnistered properly. No direct link to even the accounting dept? Not impressed.
I gave all of these a try and still no joy. Canged the region, changed the date to 2024 and tried adding payment voucher. Thinking with the weekend that is in it that the support team may not be active until Monday or even Tuesday? Thanks for all your feedback so far, much appreciated.
@forbez93 I was under the impression mods worked everyday. even holidays.
I gave all of these a try and still no joy. Canged the region, changed the date to 2024 and tried adding payment voucher. Thinking with the weekend that is in it that the support team may not be active until Monday or even Tuesday? Thanks for all your feedback so far, much appreciated.
You can get payment vouchers at the stores listed on this page (maybe you will need to change your region at top left corner of the page, this link is for Quebec): https://www.publicmobile.ca/en/qc/payment-voucher
Because you have little time before time's up, maybe you could consider topping up with payment vouchers, that will give you some extra time to sort this out (in fact, have Public Mobile sort this out !)
This looks like something that can only be solved by the moderators team (maybe they can enter it manually). You should contact them right away, especially because things could be slowed down because of the holiday. To send the moderator team a private message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
