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Great Neighbour / Super Voisin

credit card date expired wont except new card

I have been using same credit card for 6 years and my card expired I got a new one but you guys wont except my payment

Town Hero / Héro de la Ville

Re: credit card date expired wont except new card

@BiilG1968 Sorry to hear that your renewal got rejected. Did you update the new expiry date in My Account? If the system rejects on your update, you need to contact the Moderator for update the information. 

Great Citizen / Super Citoyen

Re: credit card date expired wont except new card

Is the expiry date 2025?

Great Citizen / Super Citoyen

Re: credit card date expired wont except new card

There is an issue with 2025 and up to imput...some posts show a fix has been made. Do you have that option in your account to add that year. If not you have to get a moderator to help. In the meantime as suggested use a voucher, another card or even buy a visa/debit card (But check the expiry date) to use for this cycles renewal and you will be able to keep your Auto Pay reward. Obviously not with the voucher....

Oracle

Re: credit card date expired wont except new card

@BiilG1968 , try removing the old credit card and then adding the new one instead of using the replacement option.  Try clearing browser cache before signing in.  Remember also that apartment field should be left empty and postal code is 6 digits with no space in the middle.  

Great Neighbour / Super Voisin

Re: credit card date expired wont except new card

how do I contact moderator?

Deputy Mayor / Adjoint au Maire

Re: credit card date expired wont except new card


@BiilG1968 wrote:

how do I contact moderator?Simon.JPG

 

Mayor / Maire

Re: credit card date expired wont except new card


@BiilG1968 wrote:

how do I contact moderator?


@BiilG1968 

psf.JPG

 

 

Great Neighbour / Super Voisin

Re: credit card date expired wont except new card

2023 does the voucher cover texting in Canada. 

Deputy Mayor / Adjoint au Maire

Re: credit card date expired wont except new card


@BiilG1968 wrote:

2023 does the voucher cover texting in Canada. 


The voucher funds are applied to your account.

You're free to text anywhere as long as it's included in your plan.