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charged twice on my credit card

Telefon1577
Great Neighbour / Super Voisin

I was charged twice on my credit card once July 16th and once July17th with $46

so what can I do.

I checked already my public mobile statement  but it will not show both charges...

thank you for help

4 REPLIES 4


@Telefon1577 wrote:

where can I see my selfserve account ?


Click My Account top right of this post.

Telefon1577
Great Neighbour / Super Voisin

where can I see my selfserve account ?

dabr
Mayor / Maire

@Telefon1577 wrote:

I was charged twice on my credit card once July 16th and once July17th with $46

so what can I do.

I checked already my public mobile statement  but it will not show both charges...

thank you for help


You can send a message to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Or you can check your selfserve account and see if the extra charges are sitting in your account, in which case they'll be used to pay for next month's renewal.   If you don't see any funds in your account, then message the moderators and they will give you a credit for the overpayment. 

 

Hearing back from them could take 2 to 3 days right now.

shskr
Model Citizen / Citoyen Modèle

You will have to contact the moderators to get access, you can send them a private message here: link

 

Moderators can take anywhere from 2 to 48 hours, depending on how many customers are ahead of you.

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