01-10-2019 12:43 PM - edited 01-05-2022 06:27 AM
I am outside of canada and I cannot receive SMS messages to set up my online account for Public mobile.
How can i cancel my plan ?
I dont have auto-pay set up...so perhaps I wont be charged anymore.. ??
Solved! Go to Solution.
01-10-2019 01:23 PM - edited 01-12-2019 04:35 PM
@rocknrio wrote:I am outside of canada and I cannot receive SMS messages to set up my online account for Public mobile.
How can i cancel my plan ?
I dont have auto-pay set up...so perhaps I wont be charged anymore.. ??
@rocknrioYou are never charged anything unless you have autopay set up or you manually make a payment. Invoices requesting money do not exist here. You pre-pay for services or agree to future services that will be charged by entering the auto-pay system to charge you for your convenience. This is a pre-paid service so if you stop paying for 90 days after your last 30/90 day agreement runs out your account will be deleted. It would be best to login one more time to confirm there is no on-file credit or debit card .
@stonechuckerI think @Anonymous may be a bot, not actually human. Forgive me S--S I was informed you are not a bot. I am sure you can understand where I would get that impression from.
01-10-2019 01:17 PM - edited 01-10-2019 01:18 PM
@Anonymous, there is no need to contact the moderators for this. As explained by @ShawnC13, with AutoPay not enabled, everything will cancel itself after 90-days of inactivity.
EDIT: Also, you can change your macro for how to contact the moderators, as the instructions have changed within the last month or so, and this is no longer the process.
01-10-2019 01:12 PM
you need send a private message To
customer support teams (Moderators)>> Click here
In your message put it, please include.
- your Name
- your account number ,if you have it
- your phone number
- your account, 4 digit PIN
- date of birth
- Detailed explanation of specific your issue
- them can help you a lot nice service Team
Waiting for Response, Community Moderators are available from:
01-10-2019 12:47 PM
@rocknrio wrote:I am outside of canada and I cannot receive SMS messages to set up my online account for Public mobile.
How can i cancel my plan ?
I dont have auto-pay set up...so perhaps I wont be charged anymore.. ??
If you do not have autopay setup your account will expire and sit in a suspended state for 90 days after that the account is closed and the number is returned to the pool of eligible numbers.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *