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Good Citizen / Bon Citoyen

can't register credit card

i have been trying since saturday to add a new credit card to my account.  it just keeps saying it can't verify it.  the card is the same one i have been using all along with an updated expiry date.  it is working everywhere else.  i need my phone for emergencies and know one is getting back to me.  at my wits end

Mayor / Maire

Re: can't register credit card

@neamh

The website is finicky.  You can try a different web browser, clearing cache and sometimes incognito mode.  If ask for address, keep apartment section blank.  

Oracle

Re: can't register credit card

Make sure your profile address and CC address are the same.

 

You can use your CC to buy a voucher at recharge.com and top up.

 

Also check that no charges have been made to your CC 

Good Citizen / Bon Citoyen

Re: can't register credit card

apparently recharge.com is not reliable now

Mayor / Maire

Re: can't register credit card


@neamh wrote:

apparently recharge.com is not reliable now


Oh. Do tell. What's happening? Inquiring minds want to know.

Oracle

Re: can't register credit card


@neamh wrote:

apparently recharge.com is not reliable now


Yes please tell share info. 

Good Citizen / Bon Citoyen

Re: can't register credit card

thanks for the suggestions.  tried all that and it still won't take my payment.

cheers

Good Citizen / Bon Citoyen

Re: can't register credit card

from reviews i guess the phone minutes are not there or disappear after purchasing them

Highlighted
Mayor / Maire

Re: can't register credit card


@neamh wrote:

thanks for the suggestions.  tried all that and it still won't take my payment.

cheers


To complete Dunkman's thought from above...if you have a unit number in your address then put it in the main address line like with the street address. Then as Dunkman says not in the unit number field.

Mayor / Maire

Re: can't register credit card


@neamh wrote:

from reviews i guess the phone minutes are not there or disappear after purchasing them


Oh. So you're mentioning reviews...not experience. I've not heard any of that here yet. So those reviews are interesting.

I intend to use it in the future so I'm interested.

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