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can't access my account and cannot pay

lampronpierre
Great Neighbour / Super Voisin

I had to change my credit card number and forgot to make the change in my account for preauthorized payment.  My account has been deactivated and I can't access it.  How can I make a payment if I can't change my credit card number

 

3 REPLIES 3

Tabathamary
Great Neighbour / Super Voisin
 

will13am
Oracle
Oracle

@lampronpierre, I want to confirm what you mean by your account has been deactivated.  If payment goes into arrears, the account goes into suspension.  Suspension can be lifted after payment is made.  However, if an account is left in the suspended state for greater than 90 days, the account is deactivated and there is no way of restoring the account.  You would need to start all over by getting a new SIM card and activating a new account.  Has your payment been in arrears by greater than 90 days?

JDT
Model Citizen / Citoyen Modèle

Send a private message to the Moderator Team so that they can help you reactivate your account.

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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