04-08-2018 05:18 PM - edited 01-05-2022 04:34 AM
I had to change my credit card number and forgot to make the change in my account for preauthorized payment. My account has been deactivated and I can't access it. How can I make a payment if I can't change my credit card number
Solved! Go to Solution.
08-09-2019 09:41 PM
04-08-2018 06:04 PM
@lampronpierre, I want to confirm what you mean by your account has been deactivated. If payment goes into arrears, the account goes into suspension. Suspension can be lifted after payment is made. However, if an account is left in the suspended state for greater than 90 days, the account is deactivated and there is no way of restoring the account. You would need to start all over by getting a new SIM card and activating a new account. Has your payment been in arrears by greater than 90 days?
04-08-2018 05:27 PM
Send a private message to the Moderator Team so that they can help you reactivate your account.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437