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Good Citizen / Bon Citoyen

can not make payment to reactivate my suspended account.

try to make payment to reactivate my suspended account. but, after clicking submit button in payment, nothing happens. It stays at that make payment page. No response like "You have paid ....". So, I think the payment did not get through. What is wrong? thanks

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Mayor / Maire

Re: can not make payment to reactivate my suspended account.

Call 611 to confirm account status.

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Mayor / Maire

Re: can not make payment to reactivate my suspended account.

Try logging out of your account and clear your cache and cookies then reboot.  Try logging in again.  If you still need assistance then submit a ticket by clicking on the question mark on the bottom right.

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Good Citizen / Bon Citoyen

Re: can not make payment to reactivate my suspended account.

will they charge fee for calling 611?

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Town Hero / Héro de la Ville

Re: can not make payment to reactivate my suspended account.


@mcaller wrote:

will they charge fee for calling 611?


I don't think there is a fee for calling 611 because you can use it to pay for your plan.

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Good Citizen / Bon Citoyen

Re: can not make payment to reactivate my suspended account.

called *611. it said that my plan is not active so i have to call *611 to pay to activate my plan. but, i am calling *611.

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Town Hero / Héro de la Ville

Re: can not make payment to reactivate my suspended account.


@mcaller wrote:

called *611. it said that my plan is not active so i have to call *611 to pay to activate my plan. but, i am calling *611.


I'm not sure your plan purchase went through which would be why you can't call I believe. You may need to try again with a different browser/computer OR just open a ticket with the mods here.

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Good Citizen / Bon Citoyen

Re: can not make payment to reactivate my suspended account.

filled the ticket form. clicked the next. no response. so, can not click the submit button.

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Good Citizen / Bon Citoyen

Re: can not make payment to reactivate my suspended account.

used for 1 month already. i am just trying to reactivate my suspended account now.

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Town Hero / Héro de la Ville

Re: can not make payment to reactivate my suspended account.


@mcaller wrote:

filled the ticket form. clicked the next. no response. so, can not click the submit button.


I heard that from another user yesterday, I'll have to try this out for myself. If it's still not working contact the mods this way.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437