can not log on to my account

[ducma11]

Hi:

Forgot User name and Password.

My credit card has been expired and i got the message from Public Mobile.

Please send me a new user and password so i can add my new credit card to pay. I pay every 3 months.

Here is my e-mail ****

phone****

Thank you for your help.

[Jessar12]

Go to the log in screen and click ‘Forgot my password or username’ You will then be asked to input your email and then receive an email to reset your password. Click on the link and set up a new password. Hope this helps!

[RosieR]

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@ducma11 wrote:

Hi:

Forgot User name and Password.

My credit card has been expired and i got the message from Public Mobile.

Please send me a new user and password so i can add my new credit card to pay. I pay every 3 months.

Here is my e-mail ****

phone****

Thank you for your help.

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@ducma11 never put your personal information in the forums.  Contact a moderator as suggested by the two posters above.  Good luck

[dabr]

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@ducma11 wrote:

Hi:

Forgot User name and Password.

My credit card has been expired and i got the message from Public Mobile.

Please send me a new user and password so i can add my new credit card to pay. I pay every 3 months.

Here is my e-mail ****

phone****

Thank you for your help.

---

@ducma11   For immediate payment use the 611 system to pay your account.

For passwords/email resets submit a ticket to moderators by clicking on the SIMon ? mark bottom right of your screen or private message Moderator_Team via the envelope icon top right.

[esjliv · Accepted solution]

Hi @ducma11 ,

Contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

OR

2-Contact the Moderator_Team via private message using this link.