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auto pay problem

etobicokeboy
Great Neighbour / Super Voisin

my first auto pay is today. but till now still nothing charge to my card, and i see on line my account display my plan is EXPIRED. So what that mean?

Thanks for your information and help.

4 REPLIES 4

akbaig
Great Neighbour / Super Voisin

Hi,

My plan payment is on auto pay and phone is Not working. I am disturbed my phone is working.

etobicokeboy
Great Neighbour / Super Voisin

thanks for you information, i will wait till tomorrow to see my account again.

popping
Retired Oracle / Oracle Retraité

@etobicokeboy

If you payment due date shown on the overview page is today, your account will switch to expired sometime today. If you phone is still working, it is normal.  

 

You renewal with happens after midnight.  By tomorrow morning, your account status will be back to active again.

 

 

mimmo
Retired Oracle / Oracle Retraité
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