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Great Neighbour / Super Voisin

auto pay problem

my first auto pay is today. but till now still nothing charge to my card, and i see on line my account display my plan is EXPIRED. So what that mean?

Thanks for your information and help.

Mayor / Maire

Re: auto pay problem

Town Hero / Héro de la Ville

Re: auto pay problem

@etobicokeboy

If you payment due date shown on the overview page is today, your account will switch to expired sometime today. If you phone is still working, it is normal.  

 

You renewal with happens after midnight.  By tomorrow morning, your account status will be back to active again.

 

 

Great Neighbour / Super Voisin

Re: auto pay problem

thanks for you information, i will wait till tomorrow to see my account again.

Great Neighbour / Super Voisin

Re: auto pay problem

Hi,

My plan payment is on auto pay and phone is Not working. I am disturbed my phone is working.