add-on data isn't working?

[jblackwell]

Hi there,

I ran out of data so I decided to buy a 200mb add on. I've paid for it - how come I still can't use my data?

Thanks

[srlawren]

Here's a tutorial for anyone unfamiliar with the add-on purchasing process:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22...

[PJC]

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@jp2 wrote:

So you charge your credit card the add on amount once and then charge your account the add on amount to activate the add on once. Right?

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Correct, it's a two-step process.

[jp2]

So you charge your credit card the add on amount once and then charge your account the add on amount to activate the add on once. Right?

[koimr1]

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@jblackwell wrote:

Hi there,

I ran out of data so I decided to buy a 200mb add on. I've paid for it - how come I still can't use my data?

Thanks

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The add-on process is a bit cumbersome - you basically buy it twice.

Go into Self-Serve and see if the add-on is actually there for you - if it's not, check to see if your available funds is showing the add-on amount. If so, you have to "buy" it again but this time it'll be purchased with those available funds.

Why I said "twice" is because the first time you only get the funds added to your account but it doesn't actually enable the add-on. This is why you have to do it twice.

Hope that all made sense. 🙂

If the add-on IS showing for your account then you'll need to contact a moderator to see what's going on.