@kevin666 wrote:hi this morning wake up without phone line, i check my credit card evething is fine ... but my account is suspended!!!! i try swap credit card not working too... no service ... lose 1 day work tty contact customer service at shopping mail they said sorry i cant help... how i can get help i really plan go back with fido ...
@kevin666 Even though you are on AutoPay in some cases AutoPay will time out and not renew your plan. If that happens then you need to hit the re-activate button, or add an extra $1 to your account to get it working again. If you can't make payment with the credit card on file then best to buy a voucher to cover the cost of your plan renewal.
Note: When trying to make a one time payment try entering a custom amount instead iof the automatically generated amount owed.
If you are still having problems getting you plan going then submit a ticket to PM. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
