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joewel23
Great Neighbour / Super Voisin

account problem

hi i have to account under my name but the other one i cant find it if i log in?

 


Accepted Solutions
hTideGnow
Mayor / Maire

Re: account problem

@joewel23  you created 2 different accounts for the 2 lines and you just forgot what is the email used for the 2nd one?   

 

Did you try Forgot password link and try putting in any email address you might have used?  

 

If you still unable to figure out the 2nd email used,  open a ticket with Mod and they will sort it out for you.

 

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot , then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.


2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post


All Replies

Re: account problem


@joewel23 wrote:

hi i have to account under my name but the other one i cant find it if i log in?

 


Each of your phone numbers would be in a sepearte account, and each account uses a different e-mail address. You'll need to log in with the e-mail address associated with that account.

hTideGnow
Mayor / Maire

Re: account problem

@joewel23  you created 2 different accounts for the 2 lines and you just forgot what is the email used for the 2nd one?   

 

Did you try Forgot password link and try putting in any email address you might have used?  

 

If you still unable to figure out the 2nd email used,  open a ticket with Mod and they will sort it out for you.

 

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot , then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.


2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post

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