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Great Neighbour / Super Voisin

Re: Zip code does not match billing address

Hi

I have been trying to order a SIN card and i have the same message!

Anybody has a suggestion?

I also need to activate another sin card and i can't do anything. Lost so much time on that already....

Thank you

Mayor / Maire

Re: Zip code does not match billing address

@SophieVancouver last I heard they were out of SIMs at the Vancouver office, it might take a day or 2 to restock.

 

Mods are all working to fix tech issues right now but send a message I am sure they can help soon

 

Oracle

Re: Zip code does not match billing address

@SophieVancouver Double check that your address postal code is entered without spaces. and that your name and address are EXACTLY as shown on your credit card statement. Often the style used for apartment numbers triggers the error too.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Great Neighbour / Super Voisin

Re: Zip code does not match billing address

I copy/paste the address from my statement and it still does not work!

I don't know what to do anymore and i can't see an email to contact Public Mobile directly.

I need to buy a new sim card and activate the one I have but i am blocked at the payment stage since 4 days!

Any over ideas anyone?

Oracle

Re: Zip code does not match billing address

Sorry @SophieVancouver you seem to be stuck with me; it's because you added to an old thread rather than creating a new message.

 

Last things to try:

 

- clear your browser's cache and turn off any ad/popup blocker

- when you enter you street address but the postal code does not appear manually enter the province and postal code (with a space)

 

If that fails send a private message to any moderator with your full mailing address. If unfamiliar with this feature, you can review it here: Private Messages - viewing and creating.

 

Good luck.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Deputy Mayor / Adjoint au Maire

Re: Zip code does not match billing address

Hi @SophieVancouver

 

I'm really sorry to hear you were having issues with your order and activation. Are you still having issues? I read from another thread that you have 2 SIM cards now so I assume that you were able to order another one. 

 

If you still need help, send me a private message with your SIM card number or your SIM card order number (if you still haven't received it) and I will assist you. 

 

Thank you!

 

 

 

 

*Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.
Good Citizen / Bon Citoyen

Re: Zip code does not match billing address

I'm surprised this hasn't been fixed in at least over a year.

 

I'm trying to purchase a sim card, but even though I'm entering a valid postal code, not until a few pages later, after entering my credit card information, I'm told my "ZIP code does not match billing address".

 

I have tried all of the suggestions offered, typing in the postal code without the space, trying a nearby postal code, trying only the first three characters, even trying without anything in the postal code field, which was not allowed, nothing worked for very many tries.

 

Please note, that when entering the postal code one character at a time, the helpful "AddressComplete popup lists my address with the same correct postal code I'm putting in, including the usual space in the middle.

 

Then, all of a sudden, I could get past the credit card entry page, only to be told that there was a problem, so I enter the credit card information again, and again, until I'm told the card has been declined.

 

So I try another card, same circus ensues.

 

Try a third card, same thing.

 

Is Public Mobile actively trying to discourage customers?

 

It certainly seems so.

Good Citizen / Bon Citoyen

Re: Zip code does not match billing address

By the way, the same cards worked fine in stores and other websites since, so they were obviously declined because of the multiple attempts this website forced me to try, the credit card companies must have thought it was an attempt at identity theft.

 

One of the online purchases I made after these attempts apparently uses the same software as Public Mobile, as the format for the purchase went through the exact same design and steps, including the successive pages, but when  it came time to complete the purchase, there were absolutely no snags.

Good Citizen / Bon Citoyen

Re: Zip code does not match billing address

Six days now, no response from anyone at Public Mobile. No response here may be forgiven if there was any other form of communication, but this is getting ridiculous.
Good Citizen / Bon Citoyen

Re: Zip code does not match billing address

This is for the community to respond, but why is there no official work contact for employees when none of the community suggestions work. And again, I have seen that this ZIP code issue has been raised over a year ago, how is this still allowed to happen? I'm starting to wonder if anyone there knows or cares that there is even a problem.