I topped up with $28 then $19 the next day forgetting the details of my plan and now it says my balance is only $7! I don't know what is wrong! I need help please I don't want to spend more money and time on this!
Payment history will show each transaction made and allow the right amount to be added to available funds, when needed. Autopay will earn a 2.00 reward monthly and you will not have to add funds.
I topped up with $28 then $19 the next day forgetting the details of my plan and now it says my balance is only $7! I don't know what is wrong! I need help please I don't want to spend more money and time on this!
@Kelsipeira That means that your plan renewed after your top-ups and you have a credit of $7 in your account to be used on your next renewal.
In your online account, 3rd tab PAYMENT, there is an option to see Payment History. There, u can see details of dates and amounts of payment/deduction with decriptions.
I topped up with $28 then $19 the next day forgetting the details of my plan and now it says my balance is only $7! I don't know what is wrong! I need help please I don't want to spend more money and time on this!
@Kelsipeira...looks like your $40 plan just renewed and you have a $7 balance towards next renewal or purchase of add-ons. Sound about right ?
@Kelsipeira , what plan are you on? If I had to guess you have the $40 plan. The two top ups add up to $47. Take away $40 for renewal and you are left with $7 in the account. Please take a closer look at your payment history. You should see line items for each credit and debit.
