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Wont text or call

Gjjms123
Good Citizen / Bon Citoyen

Hi I made a payment and changed my plan and now I cant call or text please help! 

4 REPLIES 4

Gjjms123
Good Citizen / Bon Citoyen

Yes

Gjjms123
Good Citizen / Bon Citoyen

Thank you so much it worked😊

sandpublic
Town Hero / Héro de la Ville

@Gjjms123 wrote:

Hi I made a payment and changed my plan and now I cant call or text please help! 


When you login to your account does it show active?

Anonymous
Not applicable

@Gjjms123 wrote:

Hi I made a payment and changed my plan and now I cant call or text please help! 


Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

 

Edit: I'll allow that this might not be a correct assessment 🙂

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