Does anybody know the customer service hotline that I can call. No I do not want to talk to a bot that won't solve me problem that your service created for no reason!
Log into your account...is it Active or Suspended ? Dial 611 to add $$ to your suspended account to reactivate it.
There is NO service hotline at PM .
You'll have to deal with online service, whether you like it or not.
If you don't like the bot, then send a private message:
That being said, Autopay can fail sometimes. Have you checked if your cc is not expired?
If you can still log in to your account, make a payment (via cc or voucher) to reactivate the service. If still not working, try Suspend then Resume service (via Lost/Stolen Phone page) to get it going.
sometime Autopay is fail,
go sign in to Self-Serve, to review your account,
1. Click on Payment
2. Make a Payment
3. one Time Payment
4. you will see your Amount Due:$$
5. Payment Type: selected other ( Enter the desired payment amount )
6. how much you see at Amount Due:$ ! you will do manually enter Amount:$$ + $1 extra
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
and if still not fix it follow this,
what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.
if you need to Contact Customer Support Agent by CS_Agent,
Here’s How To Contact Customer Support Agent by CS_Agent,
@JamesChau1 : Is your credit card expired? Is it maxed out? Did you change your address? Technology happens. Please do report it to the CSA's so they know it happened but you've been offered a couple options to reactivate the account. The 611 option will need your 4 digit PIN.
Edit: because the autopay system makes one attempt.
Well now that you triggered the smut filter you will get a message from a CSA in your private message box the envelope icon at the top right corner of your screen next to your avatar. A little number will pop up indicating a reply from a CSA. You can chat with them as to what caused your autopay to fail.
Otherwise log into your self serve account and make a manual payment by choosing "other amount" and add enough funds to cover your plan amount +$1 and confirm and submit your payment. Your service should automatically renew. Log out and reboot your phone.
Who knows? Autopay fails probably 1/1000 times. Unfortunately you were the "1" this time. If you absolutely want to ensure your service doesn't get suspended then top up your account before renewal and your payment will come from your balance rather than attempting the one time autopay charge.