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Good Citizen / Bon Citoyen

When will autopay process???

I’ve logged into my account still shows that nothings been paid nothings reset such as data... I’m still a noob here so maybe someone may be able to shed some light when autopay processes usually. 

 

Just don’t  want my account to expire when it should be paid on time all the time.  

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KMG
Deputy Mayor / Adjoint au Maire

Re: When will autopay process???

Is your service working?  That is the most important part.  If your service is working, just ignore and go about using your phone.

 

There is an autopay date listed on your account.  That is the date that payment will be taken, with account renewal the next day.

 

The system may show that your account is expired around the time that payment is due.  This is an error message that hasn't been fixed.  However, again the most important part is whether or not your service is working.  If everything is working, ignore the error messages.  If your service stops working, your account may have hit an autopay glitch, in which case you would need to contact the Moderator Team to fix it.

Good Citizen / Bon Citoyen

Re: When will autopay process???

I mean yeah everything’s still working. I’m just used to seeing payment come out say 12:01am on the due date elsewhere. I guess that’s what I’m getting at. And reading others issues with autopay set up then not working made me want to ask.  Thanks @KMG

Good Citizen / Bon Citoyen

Re: When will autopay process???

Are you on the 30 or 90 day plan? If you check your history  perhaps the bill date is just a few days different than you thought?

Good Citizen / Bon Citoyen

Re: When will autopay process???

It is a 30 day plan and today is d-day for renewal. 

Oracle

Re: When will autopay process???


@VDubbin wrote:

I’ve logged into my account still shows that nothings been paid nothings reset such as data... I’m still a noob here so maybe someone may be able to shed some light when autopay processes usually. 

 

Just don’t  want my account to expire when it should be paid on time all the time.  


Login to your self serve and under the rewards section I find that to be a more accurate date that the payment comes out.  There are many dates all over self serve and for me this is what I have found.

 

On the overview page the date is the date your current plan is paid up until

on reward page is the date a payment is taken and your new plan starts.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Good Citizen / Bon Citoyen

Re: When will autopay process???

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Oracle

Re: When will autopay process???

@VDubbin, now from that page click on the reward button down the page a bit and check out the date it gives there


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Good Citizen / Bon Citoyen

Re: When will autopay process???

I'd simply check back in again tomorrow and see if there's any change, and make sure you have all your dates straight in case you need to report anything if your service disrupts.

Highlighted
Good Citizen / Bon Citoyen

Re: When will autopay process???

Thanks to @mikessime @ShawnC13 @KMG For the responses/help it’s appreciated. I guess things are a little slower to update on self serve here vs elsewhere. Everything worked out fine, they get what they need and I still have service. 

 

Thanks again, VDubbin