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Good Citizen / Bon Citoyen

What time zone is payment due by?

My son's account said I had to pay by 11:59 PM on October 25th.

 

He had run out of data so I was waiting til closest to this time to add funds so that the money don't get used on data overage, leaving his account short for funding the next plan cycle.

 

When I signed in at 11:15 it said his plan had expired. It wasn't yet 11:59 on the day of payment being due.

 

I have now paid into the account for renewal (it is 11:30) but his account still says Plan Expired (while payment is processing I guess). Shouldn't it have expired AFTER 11:59 on the date of payment though?

 

Is it a timezone thing?

 

What time is the latest time I can add funds to his account without the plan expiring, while also not adding funds that then get used by him using data (beyond his allowed plan) before the plan renews?

 

Does this make sense?

 

Thanks

Tags (3)
Oracle

Re: What time zone is payment due by?

All timings are based off of the Eastern Time Zone

 

ETA:  If he uses up all his data he can't use more and you won't be charged extra.  You would need to purchase a data add-on for that to happen.  There are never any overage charges with PM.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Great Citizen / Super Citoyen

Re: What time zone is payment due by?

@kathryncsms It's random for payment time but the timezone is eastern. It says 11:59PM but it could be any time after.  The system tries to take payment from account during late hours. It's not always at the same time. If you don't have autopay or enough balance when it tries, your service will stop working.

Town Hero / Héro de la Ville

Re: What time zone is payment due by?

@kathryncsmsThere is no data overages with Public Mobile since every service has to be prepaid before it is available to the user. If your son has run out of data, he won't be able to use data until his account get renews or add on is purchased.

Good Citizen / Bon Citoyen

Re: What time zone is payment due by?

Okay I'd like to clarify.

 

When I signed up they said don't do auto-pay because data overage charges get paid for automatically by preauthorized payment and theyre hard to dispute. So I inferred that having money available on the account would be drawn upon for data overages, once he passes the 1 gb. Is this not the case?

 

I can have $40 sitting in his account for payment renewal on the 25th, but if he runs out of data on the 21st, having this money available won't let him keep using data? Or will it draw down the balance each time he access data on a pay-per-use kinda deal?

Good Citizen / Bon Citoyen

Re: What time zone is payment due by?

Could it be before?

 

Payment wasn't due til 11:59, but at 11:15 (less than an hour earlier than the deadline) his plan had already expired.

Oracle

Re: What time zone is payment due by?


@kathryncsms wrote:

Okay I'd like to clarify.

 

When I signed up they said don't do auto-pay because data overage charges get paid for automatically by preauthorized payment and theyre hard to dispute. So I inferred that having money available on the account would be drawn upon for data overages, once he passes the 1 gb. Is this not the case?

 

I can have $40 sitting in his account for payment renewal on the 25th, but if he runs out of data on the 21st, having this money available won't let him keep using data? Or will it draw down the balance each time he access data on a pay-per-use kinda deal?


Whoever said that to you is misinformed.  There is no data or minute overage here so the only way that the $40 you put into his account could get used up prior to his renewal is if he went into the self serve and purchased a data addon.

 

Not only did this person misinform you they have not allowed you to earn the autopay reward and lower your bill by $2 every 30 days.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Town Hero / Héro de la Ville

Re: What time zone is payment due by?

@kathryncsms  There no data overages once he passes 1Gb. If he doesn't renew the plan early, or change the plan to another plan, or purchase a data add on he won't have data to use. So $40 will just sit there and won't draw down until he explicit does another of the actions I've listed above.

Town Hero / Héro de la Ville

Re: What time zone is payment due by?

@kathryncsms yes it can be before. I usually have a month's plan's worth of money in the account just in case autopay fails.
Mayor / Maire

Re: What time zone is payment due by?


@kathryncsms wrote:

Okay I'd like to clarify.

 

When I signed up they said don't do auto-pay because data overage charges get paid for automatically by preauthorized payment and theyre hard to dispute. So I inferred that having money available on the account would be drawn upon for data overages, once he passes the 1 gb. Is this not the case?

 

I can have $40 sitting in his account for payment renewal on the 25th, but if he runs out of data on the 21st, having this money available won't let him keep using data? Or will it draw down the balance each time he access data on a pay-per-use kinda deal?


What you just described is exactly how Chatr system works.  Chatr autopay will take your plan payment every month.  Any fund sitting on Chatr account will be use to pay for overage.  Chatr calls pay-per-use.  I was with Chatr for 9 months After Rogers took over Mobilicity.

 

PM does not have pay-per-use.   Tell your son that he has x amount of data every 30 days.  His data will stop after he uses all his data before renewal. period.  PM plan is parents' plan and pay the same amount every month.