cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Great Citizen / Super Citoyen

What happens if I don't have enough funds to cover my plan?

So I have no funds and no autopay, but i have a 400 minute add on. What will happen if If i dont have enough funds to cover my plan, will I still get to use up my 400 minute add on, or will that just be taken away

Mayor / Maire

Re: What happens if I don't have enough funds to cover my plan?


@markevee wrote:

So I have no funds and no autopay, but i have a 400 minute add on. What will happen if If i dont have enough funds to cover my plan, will I still get to use up my 400 minute add on, or will that just be taken away


It's a renewal of the privilege of using the service. If you don't renew a plan then it stops working.

If it's a cash flow issue then the service will be in suspension not working for 90 days. THEN it completely deactivates and is gone gone. But you can renew it before 90 days is up.

Great Citizen / Super Citoyen

Re: What happens if I don't have enough funds to cover my plan?

Alright, so you are saying I have to pay for a plan whether i use it or not, and i can't just buy the minutes. I mean i paid for those minute, aren't they mine to use up whether or not renew my plan. 

 

On there home page public mobile says, 

"Because you shouldn’t be charged for frills you didn’t want in the first place"

 

I get what they mean, but i just need minutes and im being charged for other things technically. 

 

I think this statement should be removed. 

Re: What happens if I don't have enough funds to cover my plan?


@markevee wrote:

Alright, so you are saying I have to pay for a plan whether i use it or not, and i can just buy the minutes.

 

On there home page public mobile says, 

"Because you shouldn’t be charged for frills you didn’t want in the first place"

 

I get what they mean, but i just need minutes and im being charged for other things technically. 

 

I think this statement should be removed. 


There are no pay-per-use charges at Public Mobile.  You must have an active plan to use the service or to use any add-ons.

Great Citizen / Super Citoyen

Re: What happens if I don't have enough funds to cover my plan?

alright thank you verry much

Mayor / Maire

Re: What happens if I don't have enough funds to cover my plan?


@markevee wrote:

Alright, so you are saying I have to pay for a plan whether i use it or not, and i can just buy the minutes.

 

On there home page public mobile says, 

"Because you shouldn’t be charged for frills you didn’t want in the first place"

 

I get what they mean, but i just need minutes and im being charged for other things technically. 

 

I think this statement should be removed. 


The plan IS the minutes. Yes you need a base plan. Calling or texting is using the plan. Your "frill" is the 400 minute add-on. A base plan starts at 50 minutes total (Edit: I forgot about the new 100 minute plan) and then other plans immediately go to unlimited province-wide and then Canada-wide and then Canada/US.

 

I think I remember you from a previous discussion of wording. Something about data over 90 days.

Did you ever communicate with one of the moderators to see about a resolution for your misunderstanding around that?

Great Citizen / Super Citoyen

Re: What happens if I don't have enough funds to cover my plan?


@z10user4 wrote:

@markevee wrote:

So I have no funds and no autopay, but i have a 400 minute add on. What will happen if If i dont have enough funds to cover my plan, will I still get to use up my 400 minute add on, or will that just be taken away


It's a renewal of the privilege of using the service. If you don't renew a plan then it stops working.

If it's a cash flow issue then the service will be in suspension not working for 90 days. THEN it completely deactivates and is gone gone. But you can renew it before 90 days is up.


so if i renew it before the 90 days is up will my 400 minute add on return, or will i lose that if a suspension occurs.

Mayor / Maire

Re: What happens if I don't have enough funds to cover my plan?

@markevee It should remain on your account until the account is deactivated, you just can't use it until you renew the plan.
Mayor / Maire

Re: What happens if I don't have enough funds to cover my plan?


@markevee wrote:

@z10user4 wrote:

@markevee wrote:

So I have no funds and no autopay, but i have a 400 minute add on. What will happen if If i dont have enough funds to cover my plan, will I still get to use up my 400 minute add on, or will that just be taken away


It's a renewal of the privilege of using the service. If you don't renew a plan then it stops working.

If it's a cash flow issue then the service will be in suspension not working for 90 days. THEN it completely deactivates and is gone gone. But you can renew it before 90 days is up.


so if i renew it before the 90 days is up will my 400 minute add on return, or will i lose that if a suspension occurs.


It would suspend along with the service. Upon renewing the service, your add-ons would carry on. They don't just drop off the account.

 

I have less than 100% certainty of that. The currently active Oracle might be able to provide 100% certainty.

Great Citizen / Super Citoyen

Re: What happens if I don't have enough funds to cover my plan?



I think I remember you from a previous discussion of wording. Something about data over 90 days.

Did you ever communicate with one of the moderators to see about a resolution for your misunderstanding around that?



Yeah, I talked to a moderator, about so many things, and to tell you the truth they were no help at all.

 

The data over 90 days was just one of them, i talked to them about adding multiple people under one account, about changing my service cycle about how my calls were not working, and about transfering loyalty discounts to other acounts.

 

They were no help whats so ever. I honestly think that public moblic mobile doesn't allow them to help customers in a meaningful way. I feel bad for them. I was able to suspend and renew my plan to fix some issues, but most of them are still not fixed. That is why im inquiring about this because I'm leaving due to there lack of service. Looks like im just going to have to cut my losses on the 400 minutes.

 

Thanks for trying to help though.