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Wanted new plan, charged me for old plan

mkwok118
Great Neighbour / Super Voisin

My account has expired and I wanted a new plan. When I was changing plans, I selected a new plan and hit "top up". I thought since it automatically showed it was charging me the price of a new plan, that meant once I've topped up it automatically changes plans as well. Turns out, that wasn't the case. It didn't change plans for me and charged me for the old plan and I now have available funds that was meant for the new plan. I was wondering, since I literally just paid for this plan, if it's possible to switch to the new plan and pay the difference?

3 REPLIES 3

mkwok118
Great Neighbour / Super Voisin

Messaged mods, all fixed. Thank you

LEGO
Deputy Mayor / Adjoint au Maire

You will need to send a private message to a Moderator_Team, they will help you!
Here is the link: click here
In your message, please provide your name, Public Mobile cell number, and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

ShawnC13
Oracle
Oracle

@mkwok118 wrote:

My account has expired and I wanted a new plan. When I was changing plans, I selected a new plan and hit "top up". I thought since it automatically showed it was charging me the price of a new plan, that meant once I've topped up it automatically changes plans as well. Turns out, that wasn't the case. It didn't change plans for me and charged me for the old plan and I now have available funds that was meant for the new plan. I was wondering, since I literally just paid for this plan, if it's possible to switch to the new plan and pay the difference?


If your account is expired/suspended only a MOD can change plans for you.  You will need to contact them via private message and see if they are able to correct this for you.

To send a private message to a moderator click this link.

 

In your message please include:
    • PM Phone Number
    • 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity
      • account number
      • date of birth
      • complete address listed on account with postal code
      • email address on account
      • most commonly called numbers
      • alternate number listed on the account
      • last payment date and amount
      • last 4 digits of the credit card
    • Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

 

 

 

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

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