10-04-2020 08:38 PM - edited 01-05-2022 05:10 PM
hey guys,
I just paid $40 with the Voucher and it didn't went thru, it keep saying voucher is unavailable, i don't know why.any idea, my service is cut now and its so weird, i can't use my number and i can't pay through voucher.
10-05-2020 09:40 AM
I did, am just waiting for their response.
10-04-2020 10:09 PM
@Kenu contact customer support mods
click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account
make sure to check your inbox(top right corner envelope icon) periodically, for a response
10-04-2020 08:40 PM
@Kenu wrote:hey guys,
I just paid $40 with the Voucher and it didn't went thru, it keep saying voucher is unavailable, i don't know why.any idea, my service is cut now and its so weird, i can't use my number and i can't pay through voucher.
Can you try it with the 611 service? Or if that is what you used, try the self-serve. Seems some vouchers take overnight to become redeemable.
You can also use online places or some stores will do instant top-ups.