cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Mayor / Maire

Re: Vouchers


@Billie2101 wrote:

I’m trying to sign up for self serve but it’s saying my email doesn’t match, I only have one email.... 😫


Did you activate in a store? Did you ever create a self-serve account?

Or did you activate yourself online? If so then the self-serve account would've been created.

If online then try the Forgot your password? link.

Highlighted
Good Citizen / Bon Citoyen

Re: Vouchers

Activated at a wal Mart, I think I’ll just go to another store and get another voucher 😫 

Highlighted
Mayor / Maire

Re: Vouchers


@Billie2101 wrote:

Activated at a wal Mart, I think I’ll just go to another store and get another voucher 😫 


Maybe the clerk typed it in wrong. Did you ever get anything in email or text when you signed up with them?

If you're renewal is tonight (in 7 minutes) then you could also use recharge.com. Costs a titch more but it's convenient.

Highlighted
Mayor / Maire

Re: Vouchers


@Billie2101 wrote:

Activated at a wal Mart, I think I’ll just go to another store and get another voucher 😫 


Try Shell gas station. 

At least one member purchased from Shell and reported working within 30 minutes.

Highlighted
Good Citizen / Bon Citoyen

Re: Vouchers

yeah there is one right across from me I will for sure try ! Usually the small corner store is perfect but today has been a hassle and I don’t want to risk another one that doesn’t work first thing tomorrow I will go 

Highlighted
Good Citizen / Bon Citoyen

Re: Vouchers

Yeah I’ve always gotten texts but no emails 🤷‍♀️ Is there maybe a customer service line I can call ? Maybe they can try and help ? 

Highlighted
Mayor / Maire

Re: Vouchers

Highlighted
Good Citizen / Bon Citoyen

Re: Vouchers

Yeah I tried that it said I don’t have the right email even though it’s my only email... I’ll probably buy a new voucher I need it for work thanks though ! 

Highlighted
Mayor / Maire

Re: Vouchers

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#...

 

@Billie2101 

      You can find examples of vouchers issued from different retailers in the voucher catalogue. If you have a used voucher (that has already been redeemed) that is not already represented please feel free to add it to make our collection more comprehensive. Add any pertinent info about your voucher and share your experience as well if you want. Shell, SDM, London Drugs are immediately  loadable and canadian tire gas bars have RTR (real time reload) for public mobile.

 

    There must be a slight error in your email for your self serve account. After reactivating your service you can contact the moderators thru your private messaging. Just tag the Moderator_team in the address bar, type "cannot create self serve account" in the subject line and explain the issue in detail. Hopefully you can remember most of the info that was originally inputted when you activated at Wal-Mart. Make sure you include the following:

  1. Full name and address on your account.
  2. The email that it should be...yours. pin# and phone #.
  3. D.O.B. alternate phone number on account (if any.)
  4. Last payment, amount, date, type (voucher+voucher pin# if possible), plan amount.
  5. Security question and answer.

     #3, #4 and #5 Will help verify you since your email is in question and if you cannot remember your pin# the other details of your account are essential to know. There may be other details you may be able to provide if asked such as: date you activated, last renewal date, last add on purchased (if any), rewards, autopay card and last 4 digits or your plan details.

      Be sure to keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly will speed up service times.

Highlighted
Model Citizen / Citoyen Modèle

Re: Vouchers

instant top up-01.jpeg

@Billie2101 you can go to an esso, do an instant top up and you won't have to worry if the voucher works or not..

 

but try your voucher in the morning, it should be active by then