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Voucher worked but account still deactivated

levecque11
Great Neighbour / Super Voisin

Just topped up ! Have over the amount in my account ! Still no service how do I get it activated ?  Please help ! Thanks 

3 REPLIES 3

esjliv
Mayor / Maire

@levecque11 wrote:

Just topped up ! Have over the amount in my account ! Still no service how do I get it activated ?  Please help ! Thanks 


@levecque11 

 

What does the status say on your Self Serve or when you call 611?

Have you tried to Restart your phone?

@levecque11 

If the reactivate button doesn't work then go to the plans or usage page. Click on lost/stolen. Suspend your service. Log out/in. Resume your service. Your account should now be active. Log out and reboot your phone.


@levecque11 wrote:

Just topped up ! Have over the amount in my account ! Still no service how do I get it activated ?  Please help ! Thanks 


Did you click on the reactivate button?

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