10-28-2019 08:47 PM - edited 01-05-2022 09:35 AM
I've tried to enter payment voucher# and get "voucher not accepted " error.
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11-08-2019 01:56 PM
@tron182 wrote:try 611 or website login
The member has already reported that payment was applied properly nearly 2 weeks ago.
11-08-2019 12:49 PM
try 611 or website login
10-29-2019 12:01 PM
@hewidog wrote:Tried voucher again 12hrs later and it worked. I've never had to wait this long but back in action
Good to hear. You didn't do anyhing different? Just waited?
10-29-2019 07:37 AM
Tried voucher again 12hrs later and it worked. I've never had to wait this long but back in action
10-28-2019 10:44 PM
@hewidog Depending on where you purchase your voucher it can take up to 24 hours for it to be "loaded" and valid for entry. The voucher code can also be listed as a redemption#. All of the codes will be 12 digits. If there are 2 12 digit series of numbers try the other one on the voucher.
10-28-2019 10:08 PM - edited 10-28-2019 10:08 PM
@hewidog wrote:I've tried to enter payment voucher# and get "voucher not accepted " error.
On the voucher, there can be voucher # and PIN. Try both.
10-28-2019 08:51 PM
@hewidog wrote:I've tried to enter payment voucher# and get "voucher not accepted " error.
Did the store cashier tell you the amount of wait time before use?
Some store does not activate the voucher right away. Try to use it before going to bed or tomorrow morning.
You can also create a moderator support ticket using the ? button at the right side bottom corner of this page.
Enter "contact human" as question for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.
10-28-2019 08:49 PM
When did you purchase voucher? Sometimes it takes a few hours to become active.
You could also try dialing 611 to enter the voucher number via your phone.
There are a couple of numbers on the vouchers. Just make sure that you are entering the correct set of number.