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Good Citizen / Bon Citoyen

Voucher not accepted

I've tried to enter payment voucher# and get "voucher not accepted " error. 

Mayor / Maire

Re: Voucher not accepted

@hewidog 

When did  you purchase voucher?  Sometimes it takes a few hours to become active.

 

You could also try dialing 611 to enter the voucher number via your phone.  

 

There are a couple of numbers on the vouchers.  Just make sure that you are entering the correct set of number.  

Mayor / Maire

Re: Voucher not accepted


@hewidog wrote:

I've tried to enter payment voucher# and get "voucher not accepted " error. 


Did the store cashier tell you the amount of wait time before use?

Some store does not activate the voucher right away.  Try to use it before going to bed or tomorrow morning.

 

You can also create a moderator support ticket using the ? button at the right side bottom corner of this page.
Enter "contact human" as question for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.

Great Citizen / Super Citoyen

Re: Voucher not accepted


@hewidog wrote:

I've tried to enter payment voucher# and get "voucher not accepted " error. 


On the voucher, there can be voucher # and PIN. Try both.

Model Citizen / Citoyen Modèle

Re: Voucher not accepted

@hewidog  Depending on where you purchase your voucher it can take up to 24 hours for it to be "loaded" and valid for entry. The voucher code can also be listed as a redemption#. All of the codes will be 12 digits. If there are 2 12 digit series of numbers try the other one on the voucher.

Good Citizen / Bon Citoyen

Re: Voucher not accepted

Tried voucher again 12hrs later and it worked. I've never had to wait this long but back in action 

Mayor / Maire

Re: Voucher not accepted


@hewidog wrote:

Tried voucher again 12hrs later and it worked. I've never had to wait this long but back in action 


Good to hear. You didn't do anyhing different? Just waited?

Good Citizen / Bon Citoyen

Re: Voucher not accepted

try 611 or website login

Re: Voucher not accepted


@tron182 wrote:

try 611 or website login


The member has already reported that payment was applied properly nearly 2 weeks ago.