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Great Neighbour / Super Voisin

Voucher could not be added

Well I tryed make a payment by voucher but got this message "Unfortunately, Voucher #xxxxxxxxxxxx could not be added. Please verify the Voucher and try again".

So what is solution for thi isuue?

 

Oracle

Re: Voucher could not be added

@egarts, I assume this is being done through the self serve portal.  The portal can sometimes be finicky.  Try again after clearing browser cache or use incognito mode.  You can also try entering the voucher via 611 on the phone.  Note also some customers have mentioned that vouchers sometimes do not work until a wait time of up to a couple of days.  Where was this voucher purchased.  Other customers may be able to weigh in with their experiences.

Town Hero / Héro de la Ville

Re: Voucher could not be added

Depending on where you bought the Voucher it could take up to 72 hours for it to be activated, it's not immediate after purchase. If it's been longer than that I would suggest going back to where you bought and getting an exchange.

Great Neighbour / Super Voisin

Re: Voucher could not be added

Also I tryed do through 611

 

Oracle

Re: Voucher could not be added


@egarts wrote:

Also I tryed do through 611


Wait a day or two as mentioned above.

Next time, try to purchase the instant top-ups available at "most Canadian Tire Gas, Esso, Gateway Newstands, MacEwen, and many more select independent retail partners".


I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Oracle

Re: Voucher could not be added


@NDesai wrote:

@egarts wrote:

Also I tryed do through 611


Wait a day or two as mentioned above.

Next time, try to purchase the instant top-ups available at "most Canadian Tire Gas, Esso, Gateway Newstands, MacEwen, and many more select independent retail partners".


I wish Public Mobile would include information in the knowledge base about delays and which vendors offer instant use vouchers.