my plan has been suspended as my payment was declined when I tried to enter my visa information online. I have tried others’ suggestions such as entering my billing information in all capital letters, etc. but nothing is working. Any help would be greatly appreciated. Thanks!
Your address must match the billing address of the credit card exactly. Don't use the apt# field. Use a 6 character postal code (X1X1X1), no space. Don't use special characters like # or &.
@heidikhani Nothing wrong with your card the problem is PM's system. Use uppercase only do not use any special characters in the address, no apt/unit number no spaces in postal code.
Just make sure everything you enter is exactly the same as what your credit card company has on file
@heidikhani If you need your service right away, one option is to buy a payment voucher either online (recharge.com, & others) or in store. Then you can load the voucher via dialling 611 on your phone.
Or, to get by using wifi, until PM service is restored, try the app from Textnow for free calling/texting.
Sometime you can choose a card before entering. You may need to click the VISA icon to confirm the type of card before entering. Also make sure the 3 digit number on the back of your card has been entered. You can check your visa bill for the address. Sometimes a little space or number sign will stop it from going though. Hope this helps!