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Great Neighbour / Super Voisin

Visa debit payment

Hi,

 

I used a Tangerine Visa debit card for autopay but the card was declined. I tried it twice actually. The resulting message from your website said to contact my bank but my bank doesn't even see the transaction. I checked the name and address on the card and everything matches my entry on this site when I set up autopay. You guys only somehow accept my TD Bank Visa debit card which I have to pay every time I use so I'd like to be able to use my Tangerine account where I'm not charged for any of my transactions and from which I can pay my account without any reminders,  since my TD is only an account I used until recently because I didn't have any other credit cards. Unless you guys offer the option to pay via electronic banking (so I can just program the payment to be done automatically, which is the point of this message), can I get some assistant to get autopay going on my everyday Tangerine account for which I have a Visa debit card? Thanks.

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Mayor / Maire

Re: Visa debit payment

@Poesidon remove all your registered bank cards. then register your tangerine visa debit. use all capital letters and leave the apartment field blank. just make sure your self serve account details is matching with the details you are entering for the tangerine card

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Mayor / Maire

Re: Visa debit payment

@Poesidon  to go with what @gpixel4  said. Here's a picture to remove your card.

 

Click payment

Click manage my card on bottom left side.

 

Let us know!

 

 

Screenshot_20200124_073012.jpg

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Mayor / Maire

Re: Visa debit payment

@Poesidon 

 

Before you go into self service. Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode.

 

If you continue to have problems ask a moderator to add your card to your account.

 

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts. 
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

 

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Mayor / Maire

Re: Visa debit payment

@Poesidon 

 

HOWEVER where is Tangerine register to? Public Mobile accepts cards from Canadian and USA financial institutions.

 

Maybe that is your issue.

 

We accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank

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Great Neighbour / Super Voisin

Re: Visa debit payment

Thanks for the help. Tangerine is a Canadian bank, so no worries there. I hadn't written anything in the apartment field, but I'll try the all-caps solution then the moderator one. Thanks.

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Model Citizen / Citoyen Modèle

Re: Visa debit payment


@Jb456 wrote:

@Poesidon 

 

HOWEVER where is Tangerine register to? Public Mobile accepts cards from Canadian and USA financial institutions.

 

Hi @Jb456 just to let you know....

Tangerine, originally known as ING Direct, launched in Canada in April 1997, introducing the country's first no-fee, high-interest saving account. Scotiabank acquired the online bank in 2012 for $3.1 billion. And in 2014, the name was changed to Tangerine.

 

 

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Model Citizen / Citoyen Modèle

Re: Visa debit payment


@Poesidon wrote:

Thanks for the help. Tangerine is a Canadian bank, so no worries there. I hadn't written anything in the apartment field, but I'll try the all-caps solution then the moderator one. Thanks.


Hi @Poesidon how is everything going?  Were you able to register your new Tangerine Visa Debit on your own or you are still awaiting for the moderators to help you with this issue?  Kindly keep us updated.  Cheers!

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