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GLarson9
Great Neighbour / Super Voisin

Visa card autopayment

I got an updated Visa card and now because I have a new security number it no longer accepts visa payments. How do I change the information so I have autopay again.


Accepted Solutions
ShawnC13
Oracle

Re: Visa card autopayment


@GLarson9 wrote:

I got an updated Visa card and now because I have a new security number it no longer accepts visa payments. How do I change the information so I have autopay again.


@GLarson9, you will need to log into your self-serve, and go to Payment and then update payment options

 

EDITED to add picture

 

ShawnC13_0-1637801749929.png

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

View solution in original post


All Replies
S--S
Mayor / Maire

Re: Visa card autopayment

@GLarson9 

you can Remove your credit card and Logout and

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

 

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

 

and log in and re entered your credit details,

 

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

 

How To Update or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to Self-Serve.  Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

 

and if can't fix it you need To Contact Customer Support Agent by CS_Agentand Explain your issue to 
them can solve your issue, they are nice service Team the will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler
  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
    Click here to submit a ticket↗↗.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • please include in your message,
  • phone number,
  • account 4 digit pin,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: For public mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

ShawnC13
Oracle

Re: Visa card autopayment


@GLarson9 wrote:

I got an updated Visa card and now because I have a new security number it no longer accepts visa payments. How do I change the information so I have autopay again.


@GLarson9, you will need to log into your self-serve, and go to Payment and then update payment options

 

EDITED to add picture

 

ShawnC13_0-1637801749929.png

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

View solution in original post

GLarson9
Great Neighbour / Super Voisin

Re: Visa card autopayment

Need to change security number on my Visa card so autopay will work

HALIMACS
Mayor / Maire

Re: Visa card autopayment

@GLarson9 

 

When updating credit card info, make sure to do the following to avoid the common glitches that sometimes occur with this process:

 

  1. Clear your browser's cache & cookies
  2. Use incognito mode
  3. Select "Manage My Card"
  4. Select "replace card" (you could also try removing card entirely and starting fresh)
  5. Type your address exactly as from your billing statement
  6.  Don't use a space in the postal code
  7.  Use ALL CAPS if necessary
  8.  Type everything, not letting autofill complete any fields

.

S--S
Mayor / Maire

Re: Visa card autopayment


@GLarson9 wrote:

Need to change security number on my Visa card so autopay will work


@GLarson9 

yes after you change is will working.

 

*follow the instructions step by step on my OP..

esjliv
Mayor / Maire

Re: Visa card autopayment


@GLarson9 wrote:

Need to change security number on my Visa card so autopay will work


@GLarson9 

 

Under the Manage my card option @ShawnC13 shows in picture, you will see:

esjliv_0-1637802617428.png

 

Try selecting to Remove the existing card, then enter the new one.

 

darlicious
Mayor / Maire

Re: Visa card autopayment

@GLarson9 

Personally I prefer to go to the make a payment page and choose manage this card in the middle of the page below the credit card payment box. Then re-enter the card info with the updated info. Be sure to follow the previous instructions to clear your browser, use incognito/secret mode in Firefox, chrome or safari etc....once added try a test payment of $1to ensure it works.

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