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Help123
Great Neighbour / Super Voisin

Urgent*disconnect service due to invalid credit card

Hi, I recently lost my credit card so had to cancel it which I forgot had auto pay for this service.  Now my phone is disconnected, how do I pay for my plan and get my phone reconnected.  I never register for self serve and not not able to without my phone.  Help!

CS_Agent
Customer Support Agent

Re: Urgent*disconnect service due to invalid credit card

Sorry to hear that, @Help123 :(. Could you get back to me with the requested information in the private message I just sent you?

 

Thank you!

 

Aïssata

Luddite
Oracle

Re: Urgent*disconnect service due to invalid credit card

@Help123 While awaiting resolution, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi. I have it as my "emergency" backup and for checking messages when outside Canada.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
PBForMe
Model Citizen / Citoyen Modèle

Re: Urgent*disconnect service due to invalid credit card

If you never registered for self serve, then you'd have to be an older customer with phone support no? In that case you could just call them?

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