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Great Neighbour / Super Voisin

Update credit card, but for get the selfserve password,I can’t pay 💔

 

Accepted Solutions
Highlighted
Model Citizen / Citoyen Modèle

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

@wangyinhua try using the forgot password link

 

if it's still not working contact customer support here

 

1. faster response time (use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

 

2. slower response times (not high priority)
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

make sure to check your inbox(top right corner envelope icon) periodically, for a message

 

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

View solution in original post


All Replies
Highlighted
Model Citizen / Citoyen Modèle

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

@wangyinhua try using the forgot password link

 

if it's still not working contact customer support here

 

1. faster response time (use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

 

2. slower response times (not high priority)
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

make sure to check your inbox(top right corner envelope icon) periodically, for a message

 

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

View solution in original post

Highlighted
Model Citizen / Citoyen Modèle

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

Have you tried going on the Forget Password link directly underneath the password box? It should have instructions for resetting your password. Alternatively, you could contact a Moderator.

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Town Hero / Héro de la Ville

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

@wangyinhua 

 

Did you try to reset your password?

 

if you continue to have problems contact a moderator.

 

Contact the Moderator Team (Public Mobile representative) for assistance:

 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work
Highlighted
Mayor / Maire

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

@wangyinhua   For now dial 611 to make your payment with a voucher or CC on file.

 

Did you try password reset?  You will get a reset email quickly and should be able to reset your password in minutes.  Otherwise you'd need to contact moderators by clicking on the ? mark bottom right of your screen which could take upwards of an hour or more for a response.

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Great Neighbour / Super Voisin

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

forgot password?  I can’t get

 email, I don’t know why

 

Highlighted
Mayor / Maire

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

@wangyinhua 

Try the link on the login page to reset your password.

You need the answer to your security question to verify that you are the ower of your account.

 

I just tried the 

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Town Hero / Héro de la Ville

Re: Update credit card, but for get the selfserve password,I can’t pay 💔


@wangyinhua wrote:

forgot password?  I can’t get

 email, I don’t know why

 


Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

Highlighted
Mayor / Maire

Re: Update credit card, but for get the selfserve password,I can’t pay 💔


@wangyinhua wrote:

forgot password?  I can’t get

 email, I don’t know why

 


@wangyinhua   Check your junk folder in case the reset email got directed there.

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Model Citizen / Citoyen Modèle

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

Try contacting a Moderator then. They can help you get a temporary password.