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Good Citizen / Bon Citoyen

Unsure why my bill suddenly increased

Hello, my bill last month was $25.99 and now for some reason it's $32.77 this month.

 

I am unsure why it increased suddenly and was wondering if I could get some clarification.

 

Thanks

Model Citizen / Citoyen Modèle

Re: Unsure why my bill suddenly increased


@JC_Chu wrote:

Hello, my bill last month was $25.99 and now for some reason it's $32.77 this month.

 

I am unsure why it increased suddenly and was wondering if I could get some clarification.

 

Thanks


If you're logged into self-serve and there is no indication in your billing transactions for what that charge is, you would be best to private message a moderator 

Oracle

Re: Unsure why my bill suddenly increased

@JC_Chu  If you review your payment history from your self-serve account, you will have a better idea on why it increased. What plan do you have and is that amount you were charged on your credit card?

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Good Citizen / Bon Citoyen

Re: Unsure why my bill suddenly increased

I've looked at my billing transactions and to be honest I'm even more confused now. Do you know which moderator I could PM?

Good Citizen / Bon Citoyen

Re: Unsure why my bill suddenly increased

I have the $35 for 30-days plan, but on my bill under automatic top-up, I had $35 one month and $23 for another month. I'm very confused.

Oracle

Re: Unsure why my bill suddenly increased

It looks like you were on the $25 plan with AutoPay? ($23*1.13 = $25.99). Then you changed your plan to $30 and disabled autopay and added 1 referral? ($29*1.13 = $32.77). This is just a guess that you disabled AutoPay. If this is a case, you might want to make sure AutoPay is enabled so you get the $2 discount. 

 

EDIT: wrong math

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I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Good Citizen / Bon Citoyen

Re: Unsure why my bill suddenly increased

From what I can see, I've had AutoPay on the entire time. It's just a bit odd seeing the numbers fluctuate so drastically.

Oracle

Re: Unsure why my bill suddenly increased


@JC_Chu wrote:

I have the $35 for 30-days plan, but on my bill under automatic top-up, I had $35 one month and $23 for another month. I'm very confused.


Login to your self-serve account and take a screenshot of your payment history from last 2 months. Make sure to hide any personal details and post it here so we can see the amount you were changed. It all depends on the rewards/credit you received or if you changed your plan. 

_____________________________________________________________________
I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Mayor / Maire

Re: Unsure why my bill suddenly increased


@JC_Chu wrote:

I have the $35 for 30-days plan, but on my bill under automatic top-up, I had $35 one month and $23 for another month. I'm very confused.


When did you activate your PM plan?

Did you have a referral when you activate your plan?

If yes, it may explain the $12 difference in one month.

The screenshot of your payment history will explain what happened.  Make sure to remove all personal info from the screenshot.

Good Citizen / Bon Citoyen

Re: Unsure why my bill suddenly increased

Here is the last 2 months on my billing transaction.

 

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