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Unknown payments made on my credit cards

newepocher
Great Neighbour / Super Voisin

I found unknown 2 payments on March 13, 2019 each $44.80 with ending credit card *** 5857.

How can I get helped kind of these issue?

4 REPLIES 4

geopublic
Mayor / Maire

@newepocher wrote:

I found unknown 2 payments on March 13, 2019 each $44.80 with ending credit card *** 5857.

How can I get helped kind of these issue?


If you sign into your account and click on the payment history,  make sure you pick at least 90 days or 6 months time period, do you see those charges? If yes, then you should be able to determine what the charges were. If not then you should contact the @CS_Agent  as suggested by others.

srlawren
Retired Oracle / Oracle Retraité

Sounds like two $40 payments plus 12% tax (e.g. British Columbia tax rate).  Did you do two immediate plan changes or something?


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popping
Retired Oracle / Oracle Retraité

@newepocher wrote:

I found unknown 2 payments on March 13, 2019 each $44.80 with ending credit card *** 5857.

How can I get helped kind of these issue?


Only moderator can access your account.  Send a private message to moderator for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Lieux
Oracle
Oracle

@newepocher wrote:

I found unknown 2 payments on March 13, 2019 each $44.80 with ending credit card *** 5857.

How can I get helped kind of these issue?


With payments from your PM account you need to reach the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened. Waiting time is few hours to 2 days.

Are you sure you didn't made a plan change?

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