04-08-2019 01:56 PM - edited 01-05-2022 07:07 AM
I found unknown 2 payments on March 13, 2019 each $44.80 with ending credit card *** 5857.
How can I get helped kind of these issue?
Solved! Go to Solution.
04-08-2019 03:19 PM
@newepocher wrote:I found unknown 2 payments on March 13, 2019 each $44.80 with ending credit card *** 5857.
How can I get helped kind of these issue?
If you sign into your account and click on the payment history, make sure you pick at least 90 days or 6 months time period, do you see those charges? If yes, then you should be able to determine what the charges were. If not then you should contact the @CS_Agent as suggested by others.
04-08-2019 02:01 PM
Sounds like two $40 payments plus 12% tax (e.g. British Columbia tax rate). Did you do two immediate plan changes or something?
04-08-2019 01:58 PM
@newepocher wrote:I found unknown 2 payments on March 13, 2019 each $44.80 with ending credit card *** 5857.
How can I get helped kind of these issue?
Only moderator can access your account. Send a private message to moderator for help.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
04-08-2019 01:58 PM
@newepocher wrote:I found unknown 2 payments on March 13, 2019 each $44.80 with ending credit card *** 5857.
How can I get helped kind of these issue?
With payments from your PM account you need to reach the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened. Waiting time is few hours to 2 days.
Are you sure you didn't made a plan change?