My visa card is expiring and I got a text to update payment.
I went Manage my cards to update card and expiry but get getting a unable to process message. I tried a couple time and them read that I should remove my card instead of replacing it and I was still unable to update the card.
What do I do next?
Clear internet cookie and history cache.
Open a fresh browser in Incognito mode.
Remove your old card first. Click payment then "manage my card" it's bottom left as per picture.
Then add your new card.. Remember leave apartment field blank even if you have apt or suite number.
If you're still having issues you will have to contact moderators to look into it for you.
Two ways to reach them.
1-
2- via private message at link below.
@luckshmi wrote:My visa card is expiring and I got a text to update payment.
I went Manage my cards to update card and expiry but get getting a unable to process message. I tried a couple time and them read that I should remove my card instead of replacing it and I was still unable to update the card.
What do I do next?
Restart your browser and try again.
Make sure the credit card address matches what is on your statement.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.
Steps to changing payment information
@luckshmithe website has been a little problematic, to add to what is said above, I read a post where the PMer to add the card had to do it exactly as it was on the credit card statement, in this case all capitals.
Hi @luckshmi
Try all the suggestions you were given above.
If you are still not able to get it working and need to make a payment right away.
You can do that by calling 611 from your phone and that should take the new card.
Cheers!
@ddeep91, you can't change the card by phone. You need to do this via the self-account. I tried that out awhile ago, just for the heck of it!
@mpcdesign Correct, When I said by calling 611 and it will take the new card.
I meant it was (They can make the payment via 611 if they are having issues online for now).
Cheers