Unable to register my master card for autopay

[kanumuruavi]

Hi,

I had an amex card that was registered for autopay ,but last month i cancelled and my service was temporary cancelled as auto pay from camex failed.

When i am trying to register with my tangerine master card ,it says the card issuer has not approved  the transaction.

But when i called tangerine they said they had approved drom there end.

Even make payment with the card also not working with same issues.

Not sure what are my other options or how to fix this issues.

[GR]

@jkd7405 whose the number with?  And is it still active?  You can click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot and the moderators will get back to you and ask them for help porting the number.  If the number is with Koodo prepaid then the moderators must port it for you 

[jkd7405]

It says my number is not compatiable when I try

[GR]

@jkd7405 you can login to your self serve account and remove your credit card from autopay and the account will close itself 90 days after no payment!  Why can't you use your old number? 

[jkd7405]

Hi I'm wondering how I can delete my account. I have my account set up for auto payments but I want to cancel my account becuse I cannot use my old number.

[CS_Agent]

Happy to hear that!!

If you have any other inquiry do not hesitate in contacting us back.

All the best,

Fatima

Public Mobile Moderator team

[kanumuruavi]

Clearing cahe and cookies fixed my issue. Thanks all.

[geopublic]

@kanumuruavi  Do not enter any special characters when entering your address. Use caps and no spaces for postal code.

[PAULRANG18]

Refresh the page and try again after several minutes. Webpage issues correct themselves eventually. If issue persists, contact a moderator by clicking ?, bottom right and follow instructions.

[Raf414]

Please make sure you have matching billing address with your credit card and all information is correct. 

Thanks

[Triguy]

If you are using a payment card, leave the apartment/suite number in the payment information section blank.  If you still have problems then submit a ticket by clicking on the question mark on the bottom right.

[GR · Accepted solution]

@kanumuruavi  wait a bit, clear your browser and try again and if it doesn't work send them a message by clicking on the question mark on the right hand side of the page. Did you remove the old card before trying to put in the new one?