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Unable to register card to pay

MEM21
Great Neighbour / Super Voisin

The postcode for the billing address on my credit card is too long for the box provided. So I can't register my card and can't pay my bill. 

9 REPLIES 9

@MEM21 

....and remember to use ALL CAPS.

@MEM21 

 

If you might be relying on an auto-fill program, please don't.

 

Put cursor in field all the way to the left and manually type in postal code, character for character, 6 in total,  with no spaces.

@MEM21 

Either keep the space and drop the last letter/digit  or drop both the space and the last digit/letter..

missorange
Town Hero / Héro de la Ville

post code is six character, if you saying your code is too long, are you in the area outside canada?

@MEM21 are you maybe in the Province Field?

Can you take a screen shot where you are trying to enter the postal code.?

...but leave out any personal info

MEM21
Great Neighbour / Super Voisin

Thanks, I have tried this. Still too long.

HALIMACS
Mayor / Maire

@MEM21 

 

Here's a cheat sheet for updating credit card information (adapted from @darlicious  😉)  

 

#7 is relevant to your question, but the other items are very useful.

 

When you update your credit card / payment card follow this method to prevent the minor glitches that users have sometimes faced with this process: 

 

  1. Reboot your device.
  2. Clear your browser, use secret/incognito mode in firefox, chrome or safari.
  3. Choose Manage My Card.
  4. Select replace card rather than remove card.
  5. Copy your address from your billing statement.
  6. Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
  7. Do not put a space in the postal code. X0X0X0 not X0X 0X0.
  8. USE ALL CAPS if necessary.
  9. Do not use autofill. Type everything manually.

Triguy
Mayor / Maire

Don't use any spaces between each alphanumeric characters.

esjliv
Mayor / Maire

@MEM21 wrote:

The postcode for the billing address on my credit card is too long for the box provided. So I can't register my card and can't pay my bill. 


@MEM21 Postal codes are 6 digits only. Do not include the space.

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