cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to process payment

RedLegends
Good Citizen / Bon Citoyen
I am trying to pay for my services. I am using the same card. I even tried re enter g my card info. It keeps saying unable to process? My payment is due tomorrow.
8 REPLIES 8

CS_Agent
Customer Support Agent

Hello,

 

I've realized now that I provided a wrong link and I am sorry for that.

 

Thank SD08 for the update. 

 

Cheers

 

Abdoulaye

SD08
Retired Oracle / Oracle Retraité

@CS_Agent wrote:

Hello RedLegends,

 

In order to contact us privately, please follow the instructions of this following link: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/16...

 

Cheers

 

Abdoulaye


@CS_Agent

FYI, the link you posted doesn't work.  It returns the error "An invalid set of parameters has been specified in the url".

 

@RedLegends

You can simply click this Moderator_Team link to send a private message for assistance.

CS_Agent
Customer Support Agent

Hello RedLegends,

 

In order to contact us privately, please follow the instructions of this following link: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/16...

 

Cheers

 

Abdoulaye

Read this for private messaging info: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating...


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

RedLegends
Good Citizen / Bon Citoyen
Pretty be to this. Is this 8n.private message? If not please give me instruction on how to see privately

CS_Agent
Customer Support Agent

Hello RedLegends,

 

Thank you for reaching out to us.

 

Please send to us a private message then we'll be able to take care of your case. 🙂

 

Cheers

 

Abdoulaye

If you already have a registered autopay then try dialing 611 you can pay over the phone. But if your account is suspended or over due or you made a change in plan then contact mod

Send a private message with your ph#, sim# and your email mod and they will get back to you when they can. 
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
** I am not a Mod, please do not include any private info in a private message to me.**

xCameron94x
Mayor / Maire

Trying doing the payment in a different browser, or try making a payment with the browser in incognito mode. Also try clearing your browser cache.

 

Need Help? Let's chat.