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Unable to create account because my broken phone won’t accept the text message

Saltydog
Great Neighbour / Super Voisin

I can’t create an account because the system is sending my phone number a text message that I can receive. I dropped my phone and I guess it is broken. So now I can’t cancle the auto top up because I can’t even create my own account?! Help! 

3 REPLIES 3

NDesai
Oracle
Oracle

@Saltydog You can put your sim in any other unlocked phone that you can borrow from your family member or a friend. You just need to insert the sim to another phone just so you can get the text. 

 


@hycm53 wrote:

@Saltydog wrote:

I can’t create an account because the system is sending my phone number a text message that I can receive. I dropped my phone and I guess it is broken. So now I can’t cancle the auto top up because I can’t even create my own account?! Help! 


When I create my new account, I didn't receive any text message from PM, the only text message PM sent me was PIN number. 

You may can try create new account right here:

https://selfserve.publicmobile.ca/self-registration/


If someone activates at the store, they have to create an account on the link you provided. This requires a text verification before they can enter their information to create an account. 

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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

hycm53
Mayor / Maire

@Saltydog wrote:

I can’t create an account because the system is sending my phone number a text message that I can receive. I dropped my phone and I guess it is broken. So now I can’t cancle the auto top up because I can’t even create my own account?! Help! 


When I create my new account, I didn't receive any text message from PM, the only text message PM sent me was PIN number. 

You may can try create new account right here:

https://selfserve.publicmobile.ca/self-registration/

 

ZfromVanC
Town Hero / Héro de la Ville

I'm sorry your phone broke, that sucks. I think messaging a Moderator might be the only way to get access to your account at this point. You can reach them through here:

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Explain the issue and give them your account name, phone number, etc. to speed up the process.

Heads up sometimes it can take a while to hear back from them, depending on how busy they are.

Need Help? Let's chat.