@MistahX2 wrote:
I had patience but now I have none. Apparently due dates and deadlines don't mean a thing to anyone. I received a message from someone stating that I no longer have service and would have to buy a new SIM card and get a new number due to the fact that my message was sent to the moderator too late. This does not make a lick of sense seeing as how all messages were sent early in the day on the 21st which happens to be the due date or deadline for payment. If a payment is due on the 21st, should I not have 23 hours and 59 minutes in order to make a payment ? I attempted to add a voucher to the balance I had remaining in my account yesterday before 8AM and was unable to do so because my service was already cut. That explains why I couldn't call 611 to add the voucher in the first place and was unable to access my self serve account. I was forced to set up a new account under a new email just so that I could speak or get in touch with someone to help with the issue, which obviously was a waste of time. Why do we have due dates or deadlines if we are not going to respect them ? We can send people and robots into outer space, we can clone goats and cure diseases but we can't fix this simple issue. Thanks again to everyone for their help and input, have a pleasant day.
I certainly understand your frustration. The symptoms that you are describing seems like you have been suspended for more than 90 days which means the account has been deleted. This would explain why you were unable to access your self serve account and the message saying you need another sim, but does not explain why you were not able to access your community account, it does not expire.
You may have answered these questions but I am asking to make it clear what has happened,
- Have you gone without payment for more than 90 days? At 30 days your self serve account gets suspended and you can not use your PM sim card, after 90 days your account will be deleted and your sim is no longer any good thus adding funds is not possible.
- Was the 21 first the due date for renewal or for preventing your account from being deleted (90 days after renewal)?
Where did you get the message from, the MODs? If yes did they have you go through the verification process? The reason I ask this is that having your community account with the same email as your self serve account is one way they identify you as the proper account holder. If you had to create another community account with a different email there may be confusion to which account they are referring to.
