05-09-2019 05:21 PM - edited 01-05-2022 07:27 AM
Hi Community,
I am closing the bank account which my monthly autopay are currently deducted from and have been unable to update my card details.
Note that my current autopay is being deducted from my BMO Mastercard debit card and I am trying to change to my RBC Visa debit card.
The following error message occurs,
"Unable to process this transaction.
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."
Any help would be appreciated, thanks.
05-09-2019 05:52 PM
@CS_Agent The suggested solutions didn't work.
05-09-2019 05:27 PM
@bpbasso wrote:Hi Community,
I am closing the bank account which my monthly autopay are currently deducted from and have been unable to update my card details.
Note that my current autopay is being deducted from my BMO Mastercard debit card and I am trying to change to my RBC Visa debit card.
The following error message occurs,
"Unable to process this transaction.
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."
Any help would be appreciated, thanks.
Click the My Account buttom top right of this page.
1) Login to Selfserve, click Payment tab.
2) Below "One Time Payment" and "Manage Auto Pay" options there is a very small link
"Manage my card - Update or remove my Credit or Visa debit card"
3) two options are available: "Replace this credit card" and "Remove this credit card"
Use "Replace this credit card" to update the CC info
Hope this helps!
05-09-2019 05:25 PM