05-27-2019 08:17 PM - edited 01-05-2022 07:36 AM
Solved! Go to Solution.
07-05-2019 11:41 PM
@jaydiggins wrote:@Anonymous Most likely I have been locked out. Your message is rather confusing and misleading and clearly is an issue with the system if in one instance an individual is to insure their banking info matches the form with PM, ACCEPT, sometimes you shouldn't use your apartment # or don't follow the instructions on the form in regards to your poistal code either. If these are issues PM is aware of, then why wouldn't they correct them?
I didn't say match the bank to here. I said match here to the bank. The apt# field has long since not been useful. PM is well aware of these problems. Again, the vast majority of people have no problems. I have registered real full-on bank credit cards just fine and currently I have a "credit" card gift card registered.
The postal code is a goofy thing.
Look...this is a third tier low budget offering from Telus. It gets little to no resources from the mother corp. Or it's being directed by the mother corp to funnel the revenues straight up the chain.
So there are foibles.
07-05-2019 11:34 PM
@Anonymous Most likely I have been locked out. Your message is rather confusing and misleading and clearly is an issue with the system if in one instance an individual is to insure their banking info matches the form with PM, ACCEPT, sometimes you shouldn't use your apartment # or don't follow the instructions on the form in regards to your poistal code either. If these are issues PM is aware of, then why wouldn't they correct them?
07-05-2019 11:25 PM
@jaydiggins wrote:@GinYVR I had modified my banking information to match Public Mobiles info, and still does not work. I don't have any problem using the my card with anyone else, and with the number of issues other people on Public Mobile have had with this particular issue, it is hard pressed to think that this issue is with everyone using the service. I really don't think the solution is with Visa itself, Public Mobile's site is the problem.
I would like to be able to contact someone with Public Mobile and make a stink.. That would be worth everyones time!
There are vastly more people having no problems than there are those having problems. We of course only see the problems here.
Make sure the name and address that you enter in the payment screen matches exactly that of the credit card billing address. Don't use the Apt# field and 6 characters for the postal code ie. either no space or drop last digit.
But it might be that by now the system has locked out your attempts thinking a fraud is happening. In which case you'd need to contact the @Moderator_Team < Click this.
07-05-2019 11:18 PM
@GinYVR I had modified my banking information to match Public Mobiles info, and still does not work. I don't have any problem using the my card with anyone else, and with the number of issues other people on Public Mobile have had with this particular issue, it is hard pressed to think that this issue is with everyone using the service. I really don't think the solution is with Visa itself, Public Mobile's site is the problem.
I would like to be able to contact someone with Public Mobile and make a stink.. That would be worth everyones time!
07-05-2019 10:58 PM
07-05-2019 10:55 PM
@GinYVR If I could just use another card I would.
07-05-2019 10:53 PM - edited 07-05-2019 10:54 PM
@jaydigginsThe path of least resistance is just try another card. The system is a black box, you put your card in and hope for the best.
In theory you can contact Visa to make a stink about it.. but is it really worth the time and effort?
07-05-2019 10:51 PM
@GinYVR I can't get my Virtual Debit Card on file. The system consistantly refuses it.
07-05-2019 10:50 PM - edited 07-05-2019 10:50 PM
@jaydigginsAs long as you have a credit card on file (even if it has been rejected), you will get autopay rewards even if you are paying with vouchers.
07-05-2019 10:48 PM
@GinYVR I had to do that this last month, but I would like to be able to take advantage of dealing with my bills from the confort of my home while also recieving rewards available for the simplicity.
07-05-2019 10:44 PM
07-05-2019 10:40 PM
I have the same problem and it has not been corrected yet.
05-27-2019 09:07 PM
As you wait for moderators (1-2 day wait times), you could try a different web browser, clearing cache or going incognito. For address section, make sure it matches exactly your credit card address. If apartment number, leave that section blank.
If you already have a card registered with account, you could also dial 611 to try to add funds. If you need service right away, buying payment vouchers instore or online via recharge.com is another option.
05-27-2019 08:32 PM
Everyday purchases are still working.
Unable to Process Transaction
Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged.
05-27-2019 08:25 PM
05-27-2019 08:24 PM
Thank you. Just did
05-27-2019 08:23 PM
Ok - I think I've seen like 6 payment related threads today... is there something up that's not the norm?
Suggestion: try using Google Chrome in igcongnito mode to process a payment... with that said I don't think that's your main issue here....
05-27-2019 08:22 PM
Try to contact a moderator.
Moderator can be reached at
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-27-2019 08:22 PM
Can you add more details about your specific situation?
Looks like you copied and pasted parts of your self service account page.