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Good Citizen / Bon Citoyen

US roaming

Everytime I purchase US roaming it doesn't work.  I then get in touch with a team moderator and they try to get it going usually with some success.  It works for a couple of days and then boom it stops and I have to get in touch with them again.  I have attempted to contact a team moderator 4 times now in the past 3 days without any success.  Does anybody actually give help right now? I am so frustrated that if I don't hear back I will cancel.  This US roaming is bull**bleep**.  I don't know what the problem would be that they can't get it going properly when you purchase the add on.

Oracle

Re: US roaming


@Lori287 wrote:

Everytime I purchase US roaming it doesn't work.  I then get in touch with a team moderator and they try to get it going usually with some success.  It works for a couple of days and then boom it stops and I have to get in touch with them again.  I have attempted to contact a team moderator 4 times now in the past 3 days without any success.  Does anybody actually give help right now? I am so frustrated that if I don't hear back I will cancel.  This US roaming is bull**bleep**.  I don't know what the problem would be that they can't get it going properly when you purchase the add on.


Moderator response time is currently 48+ hours.  Sorry to hear that you are having troubles with the US addon.  I have never had any issue with purchasing or using it.  Not sure why it would work for 3 days and then stop.  Is this all US addons or just data?


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Great Citizen / Super Citoyen

Re: US roaming

This probably doesn’t apply, since you say it does work for a bit at first, but make sure roaming data is enabled in your phone’s settings once you enter the US.

Model Citizen / Citoyen Modèle

Re: US roaming

I always get the $20 add on and never any issues. Is it possible it's a phone issue?

jp2
Deputy Mayor / Adjoint au Maire

Re: US roaming

I've never had an issue with the addon not working but when the addon expires I can't receive texts even when in Canada. I returned to Canada a couple days ago and tried to get the mods to remove the addon before expiry but still no response. 

 

Mod wait times are out of control. 

Good Citizen / Bon Citoyen

Re: US roaming

I left Canda on the 28th of Oct and had purchased the add on 27th.  Needless to say it didn't work when I crossed the border.  I have now purchased 3xs and always have a problem.  I am in the States until April so really it is becoming a very big nuisance to me.

Good Citizen / Bon Citoyen

Re: US roaming

I don't think it is the phone because it works for a couple of days then stops.

Good Citizen / Bon Citoyen

Re: US roaming

Just calling I don't take the data.

Good Citizen / Bon Citoyen

Re: US roaming

I am thinking that a lot of people have a lot of problems with this.  When I purchased and was only in Canada everything was fine.  It is being in the States that sucks.  Because the moderators are very slow to respond I think that they must lose a lot of customers.  I could go to another supplier and pay maybe $15.00 more a month but would be able to use the phone without all this hassle.  Guess that is my only option.

Mayor / Maire

Re: US roaming

@Lori287- yes, you could go with another provider, and pay $15 more a month.  You would likely also pay quite a bit more for US roaming...