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Pramodchandra
Great Neighbour / Super Voisin

US calling: Need help

Hello! I’m on a $50 plan since six months and was able to call any US number with no restrictions. But lately I’m not able to call any US number and when I try the message says that I have no talk to my plan. I checked my account everything seems to be alright. Could any one please advice on what I can do to get my Us calling service back. 


Accepted Solutions
ChuckYeah
Mayor / Maire

Re: US calling: Need help

There was a case similar to this a few days ago and it seemingly just fixed itself. However, that was just one us # that gave this msg. Can you try another us number and see if that works? We never found the solution but it was a short lived issue I believe.

View solution in original post


All Replies
geopublic
Mayor / Maire

Re: US calling

@Pramodchandra  If you account is active then please note that the following area code + exchange are not permitted when calling:

712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726, 530-881.

 

Are you calling any of the above combos?

 

Pramodchandra
Great Neighbour / Super Voisin

Re: US calling

@geopublic @My account is active and I’m not calling number with the mentioned area code + exchanges. 

cellphoneuser1
Mayor / Maire

Re: US calling


@Pramodchandra wrote:

@geopublic @My account is active and I’m not calling number with the mentioned area code + exchanges. 


If you've checked your numbers and still not working, you need moderator help. Click question mark to open a ticket to have moderarors look.

ChuckYeah
Mayor / Maire

Re: US calling: Need help

There was a case similar to this a few days ago and it seemingly just fixed itself. However, that was just one us # that gave this msg. Can you try another us number and see if that works? We never found the solution but it was a short lived issue I believe.

View solution in original post

ChuckYeah
Mayor / Maire

Re: US calling: Need help


@ChuckYeah wrote:

There was a case similar to this a few days ago and it seemingly just fixed itself. However, that was just one us # that gave this msg. Can you try another us number and see if that works? We never found the solution but it was a short lived issue I believe.


We surmised it may have been on the other end, despite the obvious sounding pm error msg!

Pramodchandra
Great Neighbour / Super Voisin

Re: US calling: Need help

@ChuckYeah  Seems like the issue sorted itself out. I’m able to call now. Any insights into why this might be happening. 

ChuckYeah
Mayor / Maire

Re: US calling: Need help

Not really, might want to private message the @Moderator_Team and report it. May be an isolated case or two, but if they don't know, they can't address it.

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